Technology Support

  • The PowerSchool Parent Portal: 

    • The Parent Portal gives you access to the absence notification form, schedules, attendance and academic/student information. You can learn more about the Parent Portal by visiting www.msd.k12.ny.us/tech - PowerSchool Parent Portal.
    • Parent Portal Support: If you need Parent Portal support, please email powerschool@msd.k12.ny.us.

    Student Chromebooks:

    • All Parents/Guardians agree to our Chromebook Learning Anytime, Anywhere agreement in the new/returning student form. (Parent/Guardian and Student responsibilities, Chromebook care, etc.) You can view a copy of this agreement by visiting www.msd.k12.ny.us/techStudent Chromebooks.
    • All students need to bring their Chromebooks to and from home and school daily. In addition, all students need to charge their Chromebooks nightly. You can learn more about Chromebooks and view troubleshooting steps by visiting www.msd.k12.ny.us/techStudent Chromebooks.
    • Elementary Student Chromebook Support: If students/parents need support with their Chromebook, please contact the classroom teacher. If required, the teacher will contact the building technology team.
    • Secondary Student Chromebook Support: If students need support with their Chromebook, please visit the building Chrome Depot.

    The Clever Portal and Account Support: 

    • All of our online resource links are located on our Clever Portal located at www.msd.k12.ny.us/clever. Students sign-in to the Clever Portal using their Google account (username@msd23.org) and password. Grade K-5 student usernames and passwords are located on the Parent Portal – Student Portfolio page. You can learn more about our Clever Portal by visiting www.msd.k12.ny.us/tech - The Clever Portal.
    • Elementary Student Account Support: If students/parents need support with any of our online resources, please contact the classroom teacher. If required, the teacher will contact the building technology team.
    • Secondary Student Account Support: If students need support with any of our online resources, please contact the classroom teacher. If additional support is needed, students need to visit the building computer lab.

    PowerSchool Learning: 

    • All teachers have a PowerSchool Learning class. All classes have webpages with content blocks, a calendar, and a messages/announcements page. Students sign-in to their PowerSchool Learning classes using their Google account (username@msd23.org) and password. You can learn more about our PowerSchool Learning classes by visiting www.msd.k12.ny.us/techPowerSchool Learning. Please note, parents can create an optional view-only parent account by using the directions and access codes that are located on the Parent Portal – Student Portfolio page.
    • Elementary Student PowerSchool Learning Support: If students/parents need support with PowerSchool Learning, please contact the classroom teacher. If required, the teacher will contact the building technology team.
    • Secondary Student PowerSchool Learning Support: If students need support with PowerSchool Learning, please contact the classroom teacher. If additional support is needed, students need to visit the building computer lab.

    Google Meet:

    • All Google Meet join codes are located on teachers’ PowerSchool Learning classes. You can learn more about Google Meet and troubleshooting steps by visiting www.msd.k12.ny.us/techGoogle Meet.

    Parent Internet Hotspot Request:

    • If a parent/student does not have internet access in their residence on file with the school district, please complete our Parent Internet Hotspot Request form.

ParentLink Email and Phone/Text Messages:

  • Email Subscriptions (District/School/Community Emails):

    • Parent/Guardian Email Distribution List Information: Click here
      • Contact your child's school to update your email contact information
    • Community Email Distribution List Information: Click here

    Phone/Text Messages (Telephone Call-Out and Text System):

    • Parent/Guardian Voice and Text Notification Information: Click here
      • Contact your child's school to update your telephone contact information

Frequently Asked Questions - FAQs:

  • Q: I am not sure of the student and parent responsibilities (E.g. Accidental damage or theft, charger replacements) of Student Chromebooks. What are the expectations and responsibilities?

    A: Parents acknowledge our Learning Anytime, Anywhere Handbook/Agreement in our annual New/Returning Student Form - Click here

     Q: My child forgot his/her password. How can I reset his/her password?

    A: Grade K-9 Only - These passwords are posted on our Parent Portal Portfolio page

    A: Grade 10-12 Only - Students created their own passwords. Please contact or visit the building Computer TA for a password reset.

    Q: I am having trouble signing into the Parent Portal. How can I access?

    A: If you do not have an account - Contact your child's school for an access ID and access password

    A: If you have an account - Email powerschool@msd.k12.ny.us

     Q: I am having trouble creating my PowerSchool Learning parent account. What can I do?

    A: The directions and student invitation/registration codes for optional parent accounts are located on the Parent Portal - Portfolio page