Student and Parent Technology Support

Technology Support

  • The PowerSchool Parent Portal: 

    • The Parent Portal gives you access to the absence notification form, schedules, attendance and academic/student information. You can learn more about the Parent Portal by visiting www.msd.k12.ny.us/tech - PowerSchool Parent Portal.
    • Parent Portal Support: If you need Parent Portal support, please email powerschool@msd.k12.ny.us.

    Student Chromebooks:

    • All Parents/Guardians agree to our Chromebook Learning Anytime, Anywhere agreement in the new/returning student form. (Parent/Guardian and Student responsibilities, Chromebook care, etc.) You can view a copy of this agreement by visiting www.msd.k12.ny.us/tech - Student Chromebooks.
    • All secondary students need to bring their Chromebooks to and from home and school daily. In addition, all secondary students need to charge their Chromebooks nightly. You can learn more about Chromebooks and view troubleshooting steps by visiting www.msd.k12.ny.us/tech - Student Chromebooks.
    • Elementary Student Chromebook Support: If students/parents need support with their Chromebook, please contact the classroom teacher. If required, the teacher will contact the building technology team.
    • Secondary Student Chromebook Support: If students need support with their Chromebook, please visit the building Chrome Depot.

    The Clever Portal and Account Support: 

    • All of our online resource links are located on our Clever Portal - www.msd.k12.ny.us/clever. Students sign-in to the Clever Portal using their Google account (username@msd23.org) and password. (Grade K-11 student usernames and passwords are located on the Parent Portal – Student Portfolio page. Grade 12 student usernames are assigned and passwords were student-created.) You can learn more about our Clever Portal by visiting www.msd.k12.ny.us/tech - The Clever Portal.
    • Elementary Student Account Support: If students/parents need support with any of our online resources, please contact the classroom teacher. If required, the teacher will contact the building technology team.
    • Secondary Student Account Support: If students need support with any of our online resources, please contact the classroom teacher. If additional support is needed, students need to visit the building computer lab.

    Schoology:

    • After a comprehensive committee process, we transitioned to Schoology as our Learning Management System! All teachers have Schoology courses. All courses have updates, calendars, and materials. Students sign into their Schoology account using their Google account (username@msd23.org) and password. You can learn more about Schoology by visiting www.msd.k12.ny.us/tech - Schoology.
    • Parents can create an optional view-only parent account by using the directions and access codes that are located on the Parent Portal – Student Portfolio page.
    • Schoology Support: If students/parents need support with Schoology, please contact the classroom teacher. If additional support is needed, students need to visit the building computer lab.

    Visitor MPS-Guest Wireless Support

    Parent Internet Hotspot Request:

    • If a parent/student does not have internet access in their residence on file with the school district, please complete our Parent Internet Hotspot Request form.

    District Communications:

    • Blackboard ParentLink System - text and email messages to parents/guardians of in-district students.
    • Routefinder Pro - transportation email message to parents/guardians of private/parochial school students.
    • Web Community Manager - on-screen website alerts for all Massapequa school community members.
    • District App - app notifications for school closings and delays.
    • Community Email System - email messages are sent to subscribers from our ParentLink System and include communications regarding the BOE, community activities and school closures and delays.
    • Communications Support: Please visit our District Communications page for support options on each communication tool.

    Please note that in the 2023-24 start of year information, we removed standard voice-calls from our communications.

Frequently Asked Questions - FAQs:

  • Q: I would like to speak with someone for additional technology support. Who should I call?

    A:  If parents/guardians need support, we ask that you please call your school and ask to speak with the Computer TA. 

    Q: I am having an issue joining the MPS-Guest wireless network while visiting the school district. What are the steps?

    A: Please visit our MPS-Guest WiFi Directions resource document

    Q: I am not sure of the student and parent responsibilities (E.g. Accidental damage or theft, charger replacements) of Student Chromebooks. What are the expectations and responsibilities?

    A: Parents acknowledge our Learning Anytime, Anywhere Handbook/Agreement in our annual New/Returning Student Form - Click here

     Q: My child forgot his/her password. How can I reset his/her password?

    A: Grade K-11 Only - These passwords are posted on our Parent Portal Portfolio page

    A: Grade 12 Only - Students created their own passwords. Please contact or visit the building Computer TA for a password reset.

    Q: I am having trouble signing into the Parent Portal. How can I access?

    A: If you do not have an account - Contact your child's school for an access ID and access password

    A: If you have an account - Email powerschool@msd.k12.ny.us

     Q: I am having trouble creating my Schoology parent account. What can I do?

    A: The directions and student invitation/registration codes for optional parent accounts are located on the Parent Portal - Portfolio page